Our first few weeks with a live FreeWP has had its share of positive and negative moments. On the bright side, everyone who has used the service seems to have had positive feedback for us with regards to the concept. People recognize that it makes sense to use a service like FreeWP whether you’re just getting started in the internet world or even if you’ve got years of experience running websites. However, despite the positive feedback, the brand-new FreeWP system has definitely had issues over the last few weeks. Most of the issues have been technical in nature and we’ve taken steps to resolve all bugs as soon as we become aware of them.
So what’s the main problem? To put it simply, getting free premium WordPress themes is a new business model and there aren’t existing pre-written tools and systems to make it happen smoothly right off the bat. Everything has been developed from the ground up. The FreeWP system needs to communicate properly with the web hosting companies and the web hosting companies need to communicate properly back to FreeWP as you work your way through the process. These systems are new and over the last several weeks they haven’t worked perfectly at all moments. To a certain extent, that sort of thing is to be expected. But that doesn’t meant that we don’t strive to keep those sorts of moments to a nearly non-existent medium. We definitely feel like we can do a better job and we are working on improving our systems on a daily basis. That being said, everyone who has had an issue has also had it resolved in short order (ie, the same day).
Right now we are undertaking a vigorous review to make sure that any additional bugs are caught and resolved. We are also asking our hosting partners to do the same on their side. Lastly, we’re also working on a redesign which will hopefully clarify the whole FreeWP process. Thanks for bearing with us during this launch period! We really appreciate all of the kind words that we’ve gotten from you, the customer.
Please feel free to contact us using the form linked at the top of the site. We should get back to you very quickly.